We Offer:
*Perks vary based on franchise location
Sales Representative and Office Administrator
Full Time • Dunbar
Benefits:
- Opportunity for advancement
- Training & development
Are you ready to join an award-winning team that provides excellent customer service and value?
WHO ARE YOU?
You are an energetic, well-organized, creative problem solver and goal-oriented team player who loves a challenging and fast-pased environment. You are looking to work hard, earn great money and gain hands-on business experience. You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company. You are committed to reaching your full potential in a supportive learning environment.
WHAT WE OFFER?
- Competitive compensation structure
- Growth and advancement opportunities in an award-winning franchise.
- Full time position
- Company values include craftsmanship, continuous improvement, integrity, open minded, and teamwork
- Achieve work-life balance with no weekend work requirements
- Paid training and career planning provided
- A cohesive team culture with regular events
POSITION OVERVIEW
We are seeking a highly organized, customer‑centric professional with a passion for delivering outstanding results. If you are outgoing, detail‑oriented, and eager to grow with a fast‑expanding company, this role offers an excellent opportunity.
We are seeking a highly organized, customer‑centric professional with a passion for delivering outstanding results. If you are outgoing, detail‑oriented, and eager to grow with a fast‑expanding company, this role offers an excellent opportunity.
In this key position, you will manage day‑to‑day office operations, provide administrative support to the team, collaborate with our call center, and follow up with both new and existing customers. You will also work closely with the owner on email campaigns and social media content, assist with sales support, and communicate with customers by phone and email.
Our company is a professional handyman and home improvement service provider specializing in both large and small projects. We are looking for energetic, friendly individuals who enjoy supporting a wide range of home improvement and maintenance services such as repairs, flooring, drywall, carpentry, painting, and more.
RESPONSIBILITIES
• Handle all incoming phone calls and follow up with customers regarding inquiries
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries across multiple communication channels
• Follow phone scripts based on the type of call
• Enter data into our operations management software
• Acknowledge and resolve customer concerns and complaints
• Maintain strong knowledge of our services to effectively answer questions
• Process orders, forms, applications, and requests
• Keep accurate records of customer interactions, transactions, comments, and complaints
• Schedule technicians and manage appointment workflows
• Communicate and coordinate with colleagues as needed
• Provide feedback to improve customer service processes
• Ensure customer satisfaction and deliver professional support
• Complete data entry tasks, generate reports, and provide analytical support
• Work directly with clients to deliver exceptional service
• Manage feedback from clients, business partners, and suppliers
• Coordinate digital marketing posts and respond to comments and inquiries
• Represent the company within the local community and network with potential customers as needed
• Handle all incoming phone calls and follow up with customers regarding inquiries
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries across multiple communication channels
• Follow phone scripts based on the type of call
• Enter data into our operations management software
• Acknowledge and resolve customer concerns and complaints
• Maintain strong knowledge of our services to effectively answer questions
• Process orders, forms, applications, and requests
• Keep accurate records of customer interactions, transactions, comments, and complaints
• Schedule technicians and manage appointment workflows
• Communicate and coordinate with colleagues as needed
• Provide feedback to improve customer service processes
• Ensure customer satisfaction and deliver professional support
• Complete data entry tasks, generate reports, and provide analytical support
• Work directly with clients to deliver exceptional service
• Manage feedback from clients, business partners, and suppliers
• Coordinate digital marketing posts and respond to comments and inquiries
• Represent the company within the local community and network with potential customers as needed
SKILLS AND REQUIREMENTS
• High integrity, honesty, and strong work ethic
• Experience handling high‑volume telephone sales and inquiries
• Stable work history
• High school diploma or equivalent
• Ability to remain calm and professional when customers are stressed or upset
• Comfortable using computers and common software programs
• Experience with social media posting and management
• 5+ years of office administration experience
• Excellent written and verbal communication skills
• Detail‑oriented and highly organized
• Proficient with general office technology and software, including Google Workspace
• Understanding of basic accounting; experience with QuickBooks Online is an asset
• Ability to quickly learn and operate basic software systems
• Friendly personality and strong commitment to customer service
• Self‑starter with strong work ethic and reliability
• High integrity, honesty, and strong work ethic
• Experience handling high‑volume telephone sales and inquiries
• Stable work history
• High school diploma or equivalent
• Ability to remain calm and professional when customers are stressed or upset
• Comfortable using computers and common software programs
• Experience with social media posting and management
• 5+ years of office administration experience
• Excellent written and verbal communication skills
• Detail‑oriented and highly organized
• Proficient with general office technology and software, including Google Workspace
• Understanding of basic accounting; experience with QuickBooks Online is an asset
• Ability to quickly learn and operate basic software systems
• Friendly personality and strong commitment to customer service
• Self‑starter with strong work ethic and reliability
Compensation: $18.00 per hour
House Doctors is the trusted handyman service for all of your home repair and home improvement needs. Our handyman technicians possess years of experience and are highly skilled in a wide range of trades. And when you hire House Doctors, you’ll have peace of mind that our employees are fully insured and every job that we perform is backed with a one-year labor guarantee.
Here’s just some of the reasons why House Doctors is the trusted handyman professional in locations throughout the U.S.
- Prompt & Precise – We show up at a scheduled time that fits your schedule and promise to complete the job to your satisfaction.
- Experienced & Insured – Our technicians have years of experience and are fully bonded and insured.
- Guaranteed – Every job that we perform is backed by a one-year guarantee.
- Customer Service – We pride ourselves on providing excellent customer service to each and everyone of our customers. We treat your home like it’s our own!
- Well Marked and Stocked Vans – Our logoed vehicles are well marked, and are stocked with a wide range of tools and materials.
With House Doctors no job is too small! From minor home repairs to more complex home improvements, we can do it all!
(if you already have a resume on Indeed)
Or apply here.
Paid Holidays & Vacation
Company Logo Wear
Flexible Scheduling
Company Vehicle or Vehicle Allowance
Professional Office Support – marketing, scheduling, customer support, job tracking, etc.
Competitive Pay- we hire the best and pay the best
Continuous year-round work
& more!